TSB Bank plc

Financial Ombudsman decision DRN0914684 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Mortgage administration

In the Ombudsman’s words

Mr W complains that TSB Bank plc closed his mortgage account without his agreement and then wouldn’t re-open it.Account closed or refused

It said if there was a balance of less than £50 left, it would write that off and close the account. It accepted that wasn’t what it had told himMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0914684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.