Bank of Scotland Plc

Financial Ombudsman decision DRN0914059 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax did not answer his letters asking about what charges he would incur if he repaid his mortgageMortgage administration

Mr A did not receive the service he should have when he complained to Halifax in 2012Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0914059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.