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TSB Bank plc

Financial Ombudsman decision DRN0901356 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

TSB blocked Mrs M’s account... TSB staff then visited Mrs M at home to discuss this. They concluded the account had been opened by Mrs M’s son but in Mrs M’s name. And without Mrs M’s knowledge. Also the account was a personal one. But was being used for business. So the bank decided to close the account.Account closed or refused

There’s no dispute that TSB blocked Mrs M’s account. The bank has explained it was concerned about some of the transactions on the account. I think blocking the account was a reasonable precaution for the bank to take.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0901356.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.