Clydesdale Bank Plc
Financial Ombudsman decision DRN0899261 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Clydesdale Bank Plc applied the proceeds from an endowment policy to her joint mortgage.Mortgage administration
Its decision to apply the proceeds without written authority or court order may have been endorsed by its legal department whom it consulted before replying on 19 December 2013.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0899261.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.