Clydesdale Bank Plc
Financial Ombudsman decision DRN0878675 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
I can’t see there’s any evidence that Mrs K told Yorkshire about any financial difficulties until October 2018. And since then I think it’s acted positively and sympathetically in trying to help her.Treatment in financial difficulty
Mrs K complains Clydesdale Bank Plc (trading as Yorkshire Bank) has unfairly applied charges to her bank account since 2003 which have left her in financial hardship.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0878675.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.