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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN0871617 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs K complains about the way Northern Rock (Asset Management) plc (NRAM) has treated her during - and following - a period of financial difficulties.Treatment in financial difficulty

refund three £25 arrears charges (with an appropriate adjustment for interest) from January, February and July 2011Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0871617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.