Barclays Bank Plc
Financial Ombudsman decision DRN0865856 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays Bank Plc hasn’t applied overpayments to their mortgage account correctlyMortgage administration
pay £350 for any inconvenienced caused and for poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0865856.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.