Barclays Bank Plc
Financial Ombudsman decision DRN0864488 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr F through his mortgage broker GB complains that Barclays Bank Plc hasn’t treated him fairly or reasonably when he wanted to transfer (“port”) his mortgage to a new property.Mortgage administration
Barclays said it hadn’t refused the application and it wouldn’t refund the ERC. But it agreed that it had caused some delay, including in dealing with the complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0864488.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.