Clydesdale Bank Plc
Financial Ombudsman decision DRN0862302 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs H complain that Clydesdale Bank PLC (trading as Clydesdale Bank) treated them unfairly in connection with their mortgage applicationMortgage administration
Clydesdale accepted that its complaint handling could have been betterComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0862302.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.