NewDay Ltd

Financial Ombudsman decision DRN0853601 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

His card was frozen so he couldn’t use if for a few daysFunds blocked or frozen

a hotel wrongly charged Mr P twice for a hotel billCard dispute or chargeback

Mr P’s not happy with the way NewDay dealt with thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0853601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.