Barclays Bank Plc
Financial Ombudsman decision DRN0821675 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr L also says that the mortgage was mis-sold in the first place as he did not know it carried a reserve facility until after he had signed the documentationProduct mis-sold
Barclays Bank Plc allowed his late wife to increase the outstanding balance of their joint mortgage and extend the term past his retirement dateMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0821675.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.