Bank of Scotland Plc

Financial Ombudsman decision DRN0805918 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr and Mrs D complained to BoS, saying that they had thought they were taking a Retirement Home Plan – a form of lifetime mortgage – not a term limited interest only loan.Product mis-sold

complain that Bank of Scotland plc (“BoS”) has not converted their mortgage to a Retirement Home Plan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0805918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.