Barclays Bank Plc
Financial Ombudsman decision DRN0790333 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs F complain that Barclays Bank Plc (Barclays) has included a power of attorney within their mortgage agreement which has not been disclosed.Mortgage administration
Barclays has acknowledged that it took too long to respond to Mr and Mrs F’s complaint and then failed to provide all of the information they required.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0790333.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.