Mortgage Express
Financial Ombudsman decision DRN0778317 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
The mortgage account has been in arrears for a number of years.Treatment in financial difficulty
Mrs M complains that Mortgage Express has treated her unfairly. In particular she says it incorrectly claimed she had not maintained her payments in line with the suspended possession order it had obtained.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0778317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.