Mortgage Express
Financial Ombudsman decision DRN0774464 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Ms V’s complaint relates to two buy-to-let mortgages she holds with Mortgage Express. It appears both mortgages are in arrears and Ms V has been struggling to maintain the mortgage payments for some time.Treatment in financial difficulty
she received poor service from her Mortgage Express case handler;Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0774464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.