Mortgage Express
Financial Ombudsman decision DRN0757562 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
reported misleading information to credit reference agenciesCredit file reporting
Mortgage Express unfairly declined his application for a payment holiday on his mortgage, unduly delayed its decision on his applicationMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0757562.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.