HSBC Bank plc

Financial Ombudsman decision DRN0752113 Upheld

Upheldoutcome, as published by the Ombudsman

£499redress stated in the decision

Mon Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

HSBC wrongly charged her this Mrs R ended up paying £499 on top of the £299 she’d paid alreadyCharges and fees

This complaint is about Mrs R’s secured loan account with HSBC Bank plc.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0752113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.