Barclays Bank Plc
Financial Ombudsman decision DRN0739025 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Bereavement and power of attorney
In the Ombudsman’s words
Mrs M complains that Barclays Bank PLC took longer than it should have to close some accounts she’d held jointly with her late husband.Account closed or refused
Mrs M’s husband died in 2010. She wrote to Barclays in September 2012, asking it to change all joint accounts she held with her late husband to her sole nameBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0739025.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.