TSB Bank plc

Financial Ombudsman decision DRN0702135 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr T complains that TSB Bank plc debited his account with a series of card payments totalling over £3,000 which he says he didn’t make or otherwise authorise.Unauthorised transaction

Mr T is also unhappy with the customer service he received from TSB when disputing the payments, and that they closed his account without notice.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0702135.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.