HSBC Bank plc

Financial Ombudsman decision DRN0695340 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Interest and rates

In the Ombudsman’s words

D’s director asked to close its current account (and two others) in late 2013Account closed or refused

It said it hadn’t been informed about the charges and they were unreasonable.Charges and fees

HSBC increased the interest rate on the loan in late 2012.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0695340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.