FCE Bank Plc

Financial Ombudsman decision DRN0695282 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

he voluntarily terminated the agreement in January 2016 because his health issues had led to him suffering financial difficultiesTreatment in financial difficulty

Mr F complains about the amount that he’s been charged by FCE Bank plc, trading as Ford Credit, after he voluntarily terminated a hire purchase agreement.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0695282.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.