National Westminster Bank Plc

Financial Ombudsman decision DRN0688142 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mrs, Ms and Ms B complain that National Westminster Bank Plc (“NatWest”) is not allowing them to use the benefits of one of its packaged bank accounts because they are not resident in the UK.Account closed or refused

NatWest has also said that although Mrs, Ms and Ms B cannot be provided with private banking managers at present, this is simply because they are not currently being allocated to any customers but Mrs, Ms and Ms B do still have access to a team of private banking officers.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0688142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.