Barclays Bank Plc
Financial Ombudsman decision DRN0686146 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Barclays’ offer to refund charges (with interest) incurred as a result of the withdrawalsCharges and fees
Barclays has acknowledged that the requested change to the account should have been made in January 2012 but was not in fact completed until the following April.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0686146.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.