Barclays Bank Plc
Financial Ombudsman decision DRN0685145 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,200redress stated in the decision
Mon Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
her only access to her account was by branch visit with two forms of identification. This situation continued for 18 months.Funds blocked or frozen
Barclays has accepted that its customer service was poor and initially offered Ms S £750 compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0685145.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.