Barclays Bank Plc
Financial Ombudsman decision DRN0670673 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sun Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting, Data and privacy, Service failure
In the Ombudsman’s words
Barclays closed her account without noticeAccount closed or refused
Miss X complained that both she and her home had been put at risk following credit searches carried out by BarclaysCredit file reporting
Miss X has also complained about breaches of data protection legislation by the bank.Data and privacy
Barclays accepted that it had repeatedly sent Miss X incorrect cheque booksService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0670673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.