Barclays Bank Plc
Financial Ombudsman decision DRN0661997 Not upheld
Not upheldoutcome, as published by the Ombudsman
£90redress stated in the decision
Fri Mar 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mrs P complains about charges that Barclays Bank PLC has applied to her account.Charges and fees
She says it should have been clear to Barclays that she was in financial difficulty, given the level of her overdraft and the fact that payments for essential bills were being rejected from her account.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0661997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.