Bank of Scotland Plc

Financial Ombudsman decision DRN0656009 Upheld

Upheldoutcome, as published by the Ombudsman

£540redress stated in the decision

Mon Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr D complains that Bank of Scotland plc (trading as Halifax) is holding him responsible for a number of transactions he says he didn’t make or authorise.Unauthorised transaction

Mr D complains about the amount of time Halifax has taken to deal with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0656009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.