Lloyds Bank PLC

Financial Ombudsman decision DRN0653043 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Complaint handling

In the Ombudsman’s words

Mr and Mrs C complain that Lloyds Bank plc unfairly froze and then closed their business and personal accountsAccount closed or refused

I will first cover the issue of unarranged overdraft charges.Charges and fees

In relation to Lloyds’ handling of the complaint in 2014, I consider that it should have followed through with a proper responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0653043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.