Bank of Scotland Plc

Financial Ombudsman decision DRN0645729 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax’s employee did make a mistake in telling Miss E’s broker that she could have an interest-only mortgage if she moved home.Mortgage administration

Halifax claims that this complaint should be set up as a new complaint, because the wording of Miss E’s complaint form referred to the broker.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0645729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.