Capital One (Europe) plc

Financial Ombudsman decision DRN0629227 Not upheld

Not upheldoutcome, as published by the Ombudsman

£45redress stated in the decision

Tue Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

This meant Mr J incurred late payment fees on his account.Charges and fees

He believes it sent a replacement credit card to an incorrect addressCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0629227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.