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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN0622377 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mrs S complains on behalf of her late husband’s estate that The Royal Bank of Scotland plc (RBS) closed his bank account by mistake.Account closed or refused

The bank accepts making a mistake and closing Mr S’s account causing him a substantial amount of inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0622377.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.