HSBC Bank plc

Financial Ombudsman decision DRN0614991 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

The bank says Mr W needs to repay £4,500 it provided to him in August 2013 by way of a credit card cash advance. The payment wasn’t applied to his account at the time.Unauthorised transaction

He’s unhappy that, in the meantime, HSBC restricted his current account use.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0614991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.