Barclays Bank Plc
Financial Ombudsman decision DRN0607703 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Barclays had stopped the use of his debit card as he had not used it for an extended periodFunds blocked or frozen
the bank had asked him to provide evidence of his identity for a new card to be issued on his accountIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0607703.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.