Barclays Bank Plc
Financial Ombudsman decision DRN0599500 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Barclays gave them an interest only concession between January and September 2013.Treatment in financial difficulty
Mr C and Mrs D complained because Barclays Bank PLC refused to change their account to a permanent interest only basis.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0599500.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.