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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN0587697 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Co-operative Bank wrote to Mr S explaining that they were closing al their charity branded credit card accountsAccount closed or refused

Mr S complains that The Co-operative Bank Plc (Co-operative Bank) did not respond to two letters he sent to them asking for his credit card to be re-issued.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0587697.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.