Nationwide Building Society

Financial Ombudsman decision DRN0571902 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr S has complained about charges Nationwide Building Society has applied to his mortgage account.Charges and fees

I’m going to focus on what I consider to be the crux of his complaint – the charges Nationwide has added to his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0571902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.