Barclays Bank Plc
Financial Ombudsman decision DRN0566483 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mrs B complains that Barclays Bank PLC hasn’t treated her sympathetically while she’s been experiencing financial hardship.Treatment in financial difficulty
She’d like it to refund all charges it’s debited to her account in the last six years.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0566483.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.