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Bank of Scotland Plc
Financial Ombudsman decision DRN0560831 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Halifax attempted to charge back the payment twice under the MasterCard payment system.Card dispute or chargeback
He also complained to this service that Halifax had failed to answer eight detailed points he had put to it about its handling of his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0560831.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.