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PayPal Europe Sarl & Cie, SCA
Financial Ombudsman decision DRN0522406 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
PayPal refused to issue a refund. It said that, given the delay between the delivery of the handbag to Ms H and her claim, PayPal wasn’t able to determine when the damage to the handbag had occurred.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0522406.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.