Barclays Bank Plc
Financial Ombudsman decision DRN0506085 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
My final decision is that I uphold this complaint and require Barclays Bank Plc to refund all of the account fees that Mrs H has paidCharges and fees
Mrs H complains that Barclays Bank plc upgraded her current account to a packaged bank account, for which she paid a monthly fee, in September 2003 without her consent.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0506085.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.