Barclays Bank Plc
Financial Ombudsman decision DRN0497947 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Barclaycard provided evidence that the money had been refunded and offered to also refund late payment and over-limit charges from December 2008Charges and fees
Ms C complains that Barclays Bank PLC (trading as Barclaycard) has not credited her account with the refund it promisedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0497947.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.