Nationwide Building Society

Financial Ombudsman decision DRN0496001 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Nationwide had offered to reverse the fee charged for the missed payment as a gesture of goodwill.Charges and fees

Mr and Mrs M complain that Nationwide Building Society did not take their direct debit for a mortgage payment after they switched their current account to a new bank.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0496001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.