Bank of Scotland Plc

Financial Ombudsman decision DRN0492174 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs A complains that Lloyds Bank PLC didn’t contact her when her interest only mortgage ended.Mortgage administration

Lloyds said its service could have been better and offered £300 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0492174.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.