National Westminster Bank Plc

Financial Ombudsman decision DRN0485369 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

disputed transactions between 2005 and 2014 on her account which she didn’t authoriseUnauthorised transaction

any transactions which occurred 6 years before they were raised they’d be unable to look into. But they apologised for failing to raise a fraud claim in May 2018 when Ms J visited the branchAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0485369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.