Bank of Scotland Plc

Financial Ombudsman decision DRN0485049 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Sun Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Halifax was contacted by the bank from which the £5,000 payment had come. It said that its customer hadn’t authorised the payment – the money had, in effect, been transferred fraudulently into Mr K’s account. Halifax wrote to Mr K to say that it was closing his account.Account closed or refused

Mr K complained to Halifax, but it believed it had acted fairly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0485049.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.