Bank of Scotland Plc

Financial Ombudsman decision DRN0479331 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Halifax decided to make further checks to confirm his entitlement to the money he wanted to transfer... released the block on Mr A’s accountFunds blocked or frozen

Halifax said he would need to confirm his identity as there was a block on making withdrawals from the accountIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0479331.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.