Bank of Scotland Plc

Financial Ombudsman decision DRN0478310 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that Bank of Scotland plc trading as Halifax will not compensate him for the impact of arrears charges applied to his mortgage.Charges and fees

Mr P, who is represented in this complaint by his solicitor, does not agree. He says he had a mini stroke around that time and this was caused by the charges.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0478310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.