Bank of Scotland Plc

Financial Ombudsman decision DRN0473251 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mrs K, represented by Mr L, complains that Birmingham Midshires gave her wrong information about how the arrears came to exist, went back on a promise to freeze the mortgage account whilst her complaint was being dealt with and sent bailiffs to the mortgage property who harassed and distressed the tenants.Treatment in financial difficulty

This complaint is about a mortgage that Mrs K holds with Bank of Scotland plc trading as Birmingham Midshires.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0473251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.