National Westminster Bank Plc

Financial Ombudsman decision DRN0468012 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,060redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Complaint handling

In the Ombudsman’s words

Mr D complains that when he asked National Westminster Bank Plc to close his business accounts it did not follow his instructionsAccount closed or refused

Mr D wants NatWest to remove the charges and close the accounts.Charges and fees

I find that NatWest’s customer service fell below standard following Mr D contacting it in October 2012 and there was a failure to confirm NatWest’s complaint procedure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0468012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.