Barclays Bank Plc
Financial Ombudsman decision DRN0464679 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Ms E complains that Barclays Bank Plc will not refund payments that she says she did not make from her account.Unauthorised transaction
I am also not satisfied that sufficient steps were put in place by Barclays to ensure the security of any access allowed to online banking following the concerns.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0464679.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.